This is a book for anyone who has ever encountered an explosive boss, an uncooperative civil servant, hostile clients, arrogant salespeople, or an argumentative family member. This book advises how to recognize when people are attacking you verbally, how to adapt your defence to different types of attack, and how to remain calm and confident and avoid getting upset. Tests, questionnaires and personal development exercises are included.
A hostage negotiator shares his conflict-resolution tips on film at Lifetree Cafés across the US during the week of August 1. The Lifetree event will suggest ways for dealing with diffdifficult people in everyday situations. Lifetree spokesperson Craig Cable said, “The program provides practical help to diffuse conflict with others at home, in the workplace, at school, and elsewhere.” Cable said, “Though few people ever have to negotiate a hostage crisis, the police who handle these situations have discovered some approaches that can help anyone in a conflict.” Admission to the 60-minute event is free. Snacks and beverages will be available. The Lifetree Café near you can be located by entering your zip code here: lifetreecafe.com Lifetree Café is a place where people gather for conversation about life and faith in a casual coffeehouse-type setting. Everyone is welcome. More information is available at LifetreeCafe.com.
