Conflict management is a team building skill. The better you can handle conflict in your life (both personally and professionally) the more success you will have. Feel more confident when dealing with difficult situations. In this video, Susan shares her STAY Model as well as a few practical tips on how to manage conflict to build a better team.
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Tags: Advise, Blond, coaching, conflict, conflict management, Difficult Boss, difficult people, Female, relationships, stress, Susan Leahy
April 25th, 2010 at 8:46 am
Thank you Susan, that was great. I usually fight when i sense conflict, just because I dont want to be taken for granted. But now I will try to STAY.