Handling Difficult People Library Edition: With Practical Techniques for Improving Customer Care and Patient Care, for All Levels Such As Office Manager, Doctor, Nurse, Practice Administrator

27 Jul

Handling Difficult People Library Edition: With Practical Techniques for Improving Customer Care and Patient Care, for All Levels Such As Office Manager, Doctor, Nurse, Practice Administrator

Author: admin | Category: difficult customer

Handling Difficult People Library Edition: With Practical Techniques for Improving Customer Care and Patient Care, for All Levels Such As Office Manager, Doctor, Nurse, Practice Administrator

Healthcare staff need to handle both difficult customers and difficult patients. The structure of Handling difficult people is many short suggestions and principles followed immediately by interactive questions and applications. The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation. It is useful for those not in healthcare as well. 129 pages on CD. 19 pages in the manual. The m