Coping With Difficult People

Role Play Made Easy: 25 Structured Rehearsals for Managing Problem Situations and Dealing With Difficult People (Pfeiffer Essential Resources for Training and HR Professionals)

Written by training expert Susan El-Shamy, Role Play Made Easy is a practical and highly accessible resource for planning, preparing, and implementing effective role-playing activities that are solidly grounded in proven learning techniques. Role Play Made Easy offers trainers at all levels of expertise the step-by-step guidance needed to facilitate role playing activities that are appropriate for a wide variety of organizations and training situations. The book’s 25 role play activities are

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Technorati Tags: dealing, difficult, Easy, Essential, Made, managing, people, Pfeiffer, Play, problem, Professionals, Rehearsals, Resources, Role, Situations, Structured, training

Tags: dealing, difficult, Easy, Essential, Made, managing, people, Pfeiffer, Play, problem, Professionals, Rehearsals, Resources, Role, Situations, Structured, training