Name a time you had to deal with a difficult customer?
Author: admin | Category: difficult customer
These days, retail has your hands tied. Store policy says you can’t take it back if it’s more then two weeks or the package is open or whatever. Customers fully intend to get their money back. Chances are grumpy customers have just had a pretty rough day. It helps to be really nice right off the bat. If you can’t make them happy no matter how you explain the store policy, sink down a notch or two and:
start noticing her beautiful baby or her fabulous hair or jewelry.
If she looks slustered, look right at her with a concerned look on your face and ask her if she feels ok. A show of concern can be a big help.
Tell her you’ll call the manager for assistance and ask if she would like to sit down while she waits. Would she like a cup of water?
Respectfully point out store policy where it is probably on the back of her receipt and or on the wall behind the register.
The madder you get, the quieter you should get. (old smart people know how to do this really well)
Let them blow off their steam. Just listen and remember, this was you last time the cleaners lost your favorite blouse.
Don’t take it personally. They don’t care who you are they just want their refund.
September 30th, 2009 at 4:00 pm
when i was working at the returns desk at home depot and some one wanted to return a lawn mower he bought at menards but the man was stubburn he didnt get it.
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September 30th, 2009 at 4:40 pm
Several times a week. Everyone who works with the public goes through crap, it’s part of the deal.
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September 30th, 2009 at 5:08 pm
These days, retail has your hands tied. Store policy says you can’t take it back if it’s more then two weeks or the package is open or whatever. Customers fully intend to get their money back. Chances are grumpy customers have just had a pretty rough day. It helps to be really nice right off the bat. If you can’t make them happy no matter how you explain the store policy, sink down a notch or two and:
start noticing her beautiful baby or her fabulous hair or jewelry.
If she looks slustered, look right at her with a concerned look on your face and ask her if she feels ok. A show of concern can be a big help.
Tell her you’ll call the manager for assistance and ask if she would like to sit down while she waits. Would she like a cup of water?
Respectfully point out store policy where it is probably on the back of her receipt and or on the wall behind the register.
The madder you get, the quieter you should get. (old smart people know how to do this really well)
Let them blow off their steam. Just listen and remember, this was you last time the cleaners lost your favorite blouse.
Don’t take it personally. They don’t care who you are they just want their refund.
References :