Handling the Difficult Customer
“The TakeAway Training Film Series” comprises short, practical training films providing managers, supervisors and staff with techniques, advice and ideas on some of the key areas of their job. The series which features ‘talking head discussion’ between psychologists Eve Ash and Peter Quarry, is designed for learning resource centres and management self-development. When the first titles in the series appeared, “People Management Journal” said: ‘…one of the main selling points is that they firm
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Satisfying Difficult Customers, Techniques for Handling Difficult Selling Situations
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How to Deal with Difficult Customers: 10 Simple Str...
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