Coping With Difficult People

These days, retail has your hands tied. Store policy says you can’t take it back if it’s more then two weeks or the package is open or whatever. Customers fully intend to get their money back. Chances are grumpy customers have just had a pretty rough day. It helps to be really nice right off the bat. If you can’t make them happy no matter how you explain the store policy, sink down a notch or two and:
start noticing her beautiful baby or her fabulous hair or jewelry.
If she looks slustered, look right at her with a concerned look on your face and ask her if she feels ok. A show of concern can be a big help.
Tell her you’ll call the manager for assistance and ask if she would like to sit down while she waits. Would she like a cup of water?
Respectfully point out store policy where it is probably on the back of her receipt and or on the wall behind the register.
The madder you get, the quieter you should get. (old smart people know how to do this really well)
Let them blow off their steam. Just listen and remember, this was you last time the cleaners lost your favorite blouse.
Don’t take it personally. They don’t care who you are they just want their refund.

*How do you deal with dramatic and impulsive people who just does not seem civilized?

If this is someone you can not avoid, like a close family member you should have a talk with them and discuss how their behavior is upsetting you. Point out specific examples.
If this is like a co-worker or a friend then just try to avoid them.

I notice a lot of uneducated people don’t see any value in education or see it as valuless. They also don’t look up to people with degrees or people who payed their way into bettering themselves.

I don’t think education is the issue so much as being able to think.

Education has value, but it isn’t the only way to get things done. I am assuming by "education" you mean formalised education rather than general learning.

A person with a degree is not necescarily better than someone without. I think the most important aspect is ones ability to think.

Whilst university may help some to think critically, others may not need this assistance; they may think critically already.

coping with diffdifficult peoplePart 1: Know-It-All-Expert, Stallers & Snipers-VHS Training Video” />

20 min. VHS Training Video with Leader’s Guide! Description: There are ways you can survive difficult people at work! This video explains six different personality types that could prevent you from doing your job adequately, and what to do to gain cooperation. From calming the Tank to handling

Read more…

How do u adapt to differences in customers.

I’ve had that today!
I was out of the office and working on shopfloor for once and I was busily cleaning shelves and re-setting them with my back to the checkouts.
Suddenly an extremely abusive and obnoxious woman was shouting at me infront of everybody demanding to be served there and then - I calmly called for the cashier (who I hadn’t realised had left her till) and then I proceeded to explain to Miss Shouty that because I’m partially deaf and had my back to the checkout and I was making noise with the metal shelving, I had no idea she was there as I simply couldn’t hear her so there was no need to be so rude to me.
It was quite satisfying watching the smugness (she was loving the attention she was getting from the other customers and obviously felt very big about putting me down and shouting at me in such a way, anyone would have believed I was a total imbecile) suddenly disappear from her face, despite me not getting an apology and it was also interesting to see the sudden switch of support from all of the other customers go from supporting her to supporting me as soon as my deafness became a factor.
Although I fully understand how frustrated she must have felt (and the other customers) there was absolutely no need to scream at me - she just ended up looking stupid because of my "disability" - people should think more before they blast off at staff - just because an impairement isn’t always visible doesn’t mean it’s not as much of a hurdle as a visible disability.
The stupidest thing is, if she’d have confronted me in a polite (or even semi-polite) way, I would have put down my cloth and served her and all of the other customers and apologised for the wait immediately.