Coping With Difficult People

Hi I have an interview tomorrow working in call centre what do you say to How do you deal with difficult customers? i haven’t had to deal with any yet, so please can you give me some good ideas thanks

well if ur working at call center u should b polite voice should always cool and calm dont forget the greetings and ur name first wen u encounter a difficult customer always appreciate their opinion but u’ll explain wats n ur side then dont forget to appology even u know costumer s wrong. u just got to explain ur side but still make an appology for some reason to make ur costumer feels good

HE OBVIOUSLY HAS HIS OWN DEEP INSECURITIES HE IS DEALING WITH HIMSELF IF HE IS THIS WAY WITH OTHERS.

Sorry, caps on.

His self esteem is low for him to want to make others look bad.

Feel sorry for him and realize that you will do whatever it takes to not ever treat others as he does. Learn from it.

He is the Boss! Unless someone over him comes down on his way of treating his employees then he has the upper hand.

If you like you’re job enough, stick with it, do you’re best and ignore his ways.

My boyfriend whom i’ve been with for the past year has Cystic Fibrosis. He’s such a great guy and he does all he can to keep up with his health but it seems like hes declining very quickly these last few months. I’m doing undergraduate work in genetics so unfortunatly, sometimes, I get more worried at his doctor’s appointments then he does becuse i understand the prognonis on a different level. I’ve been involved in cystic fibrosis research projects in hopes of learing some new things to help him but overall its just a hard life! I worry all the time and its even worse because I go to a University 2 hours from where he lives. Lately i’ve been worrying about the future with him. I want to be with him, i’m sure of it, but i’m just so scared to lose him! His lung function is down to 25% and hes on home IV right now. I would love to hear from someone else who is in this situation. It would be nice to talk to someone.

I totally feel for you. My bf has CF - he’s 31 and his FEV1 teeters between 34-39. But when I met him - he was down to 25 because he wasn’t taking care of himself - weight down to 125 (now 165) at 5′10". He was told he needed a double lung transplant but it’s being delayed now.

I know how hard it is. The first year we were together I would often start crying randomly because I was afraid of losing him. That still happens but I’ve learned to cope better with time - though he was in the hospital twice between New Years and February of this year - and I thought it was the beginning of the end.

I worry and obsess more than him - even though I’m not studying genetics. They live it - we live through it with them but want to help so much more.

It’s hard - I just posted a question today because I feel like I want to die. He doesn’t want to get married or have kids because he feels like life is hard enough as it is. He didn’t feel like that in the beginning - now I’m 35 and feel so torn.

Coping is so hard. I really feel for you. I wish I could say something that could take your pain away. People say you should take comfort in knowing others are out there in the same or worse situations - but personally, it doesn’t make me feel better.

I feel for you.

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I work as a customer service rep for QVC and I get a lot of miserable customers who are just plain rude, demanding, and degrading. How do I handle those types?

Keep smiling, and take deep breaths. Politely but firmly point out that abusing you is not going to get them what they want.

Hopefully your company has a policy of protecting you from rudeness, allowing you to terminate a call if you are being abused or sworn at. If so, take a deep breath, and in a pleasant voice say, "It is not acceptable for you to talk to me this way. If you continue I will be hanging up." and then do it.

If you are not allowed to do this, let your supervisor know that you will be forwarding all abusive calls to them. When customers get abusive say "I am not here to be abused. I am putting you through to my supervisor." They will soon allow you to hang up on the really abusive ones.

For the ones who are unhappy and just want to complain, a magic phrase is "Thank you for letting us know." and listen to their complaint all the way through. Ask for details to clarify exactly what the problem is. If it is something you can’t do anything about, you can still hear them, and maybe forward them on to someone who can help. At the very least you have made them feel better because someone at least cared enough to listen.

The most important thing is not to let their misery become your misery. Don’t take thier problems on board as your problems.