Handling the Difficult Customer
“The TakeAway Training Film Series” comprises short, practical training films providing managers, supervisors and staff with techniques, advice and ideas on some of the key areas of their job. The series which features ‘talking head discussion’ between psychologists Eve Ash and Peter Quarry, is designed for learning resource centres and management self-development. When the first titles in the series appeared, “People Management Journal” said: ‘…one of the main selling points is that they firm
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Satisfying Difficult Customers, Techniques for Handling Difficult Selling Situations
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Who's Your Gladys?: How to Turn Even the Most Difficult Customer i.. - Hardcover
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Here our stunt librarians handle an difficult situation, wherein a customer refuses to acquiesce to standard library policy.
How do you deal with difficult people? One of the most important lessons to learn is that you don’t cope with difficult people, you handle them. Brown describes 4 types of difficult people: the attacker, the complainer, the know-it-all and the ineffective.