How many times have you cringed at the thought of having to confront a persons difficult behaviours? Wondered if you avoid them the situation would get better? Pass the situation along to someone else? Try to smother them with kindness? Been kept up at night worrying about how to deal with a situation? Dealing with people can often be the most challenging aspect of running a business and working on a team. The reality is- we dont always see eye to eye with everyone and not everyone is comfortable dealing with difficult situations. It means that we often must respond to dealing with difficult behaivours. How difficult a persons behaviour is for you to deal with depends on a few things such as your comfort level with the behaviour, confidence, professional courage, attitude and a number of other factors. Learn a 4 Step model to address and manage conflict through courageous dialogue, 10 keys to dealing with diffdifficult people and the VALUE method of communication to respond with skill and confidence.
Understanding that anger in the workplace is a choice reveals that managing difficult people means choosing not to react to their choice of anger explains an expert in thisfree anger-management video. Expert: Brenda F. Dixon Contact: www.LifeHelpNow.com Bio: Brenda F. Dixon is a trained personal coach, mentor, counselor concerned with the condition of the mind and heart of people. She is a good resource to businesses, ministries, and individuals. Filmmaker: Darren Dixon
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