04 Jul

How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent

Posted By: admin  //  Category: difficult customer

How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent

Praise for How to Deal with Difficult Customers

“The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It’s written with the same wit, humor, and inspiration that have made Anderson’s prior books so effective.”
–Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida

“Anderson knocks another one out of the

Rating: (out of 7 reviews)

List Price: $ 22.95

Price:

Who's Your Gladys?: How to Turn Even the Most Difficult Customer i.. - Hardcover

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End Date: Sunday May-20-2012 18:43:37 PDT
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Who's Your Gladys?: How to Turn Even the Most Difficult Customer i.. - Hardcover
US $9.18
End Date: Monday May-21-2012 11:14:06 PDT
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27 Jun

Tough Calls: Selling Strategies to Win Over Your Most Difficult Customers

Posted By: admin  //  Category: difficult customer

Tough Calls: Selling Strategies to Win Over Your Most Difficult Customers

Since it’s publication in late January 1997, Tough Calls has gained unprecedented attention for a book in the selling category. By taking “the opposite approach of most books on selling in print,” Tough Calls has added new ideas and perspective to the subject of selling. Most books on selling focus on the behavior of the salesperson (i.e. how the salesperson answers objections, closes, etc.) Tough Calls focuses on the (challenging) behavior of customers and how to deal with it. Internati

Rating: (out of 7 reviews)

List Price: $ 17.95

Price: $ 1.22

Who’s Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

  • ISBN13: 9780814414392
  • Condition: NEW
  • Notes: Brand New from Publisher. No Remainder Mark.

Every customer oriented business has its own Gladys; someone who demands more than most companies are able or willing to give, one who pushes front line service representatives’ buttons, one who requires a higher degree of skill to manage. One who let’s just say it can be difficult. Yet how is it that some businesses prove able not only to satisfy their ‘Gladys’, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, “Who’s Your Gladys

Rating: (out of 14 reviews)

List Price: $ 22.95

Price: $ 10.74


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27 Jun

How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent Reviews

Posted By: admin  //  Category: difficult customer

How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent

Praise for How to Deal with difficult customers

“The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It’s written with the same wit, humor, and inspiration that have made Anderson’s prior books so effective.”
–Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida

“Anderson knocks another one out of the

Rating: (out of 7 reviews)

List Price: $ 22.95

Price: $ 7.59

The Customer Signs Your Paycheck

  • ISBN13: 9780071632881
  • Condition: NEW
  • Notes: Brand New from Publisher. No Remainder Mark.

Positive Service Gets Positive Results— Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. In

List Price: $ 16.95

Price: $ 8.45


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